Requisition Number: 2020-07-007
Job Title: Cisco Engineer / VTC Lead
City: Richmond
State: VA

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Cisco Engineer / VTC Lead

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Description/Job Summary

SBD is seeking a Cisco Engineer / VTC Lead to join our team in support of our DoD customer.  This position can be located in Columbus, OH, Ft. Belvoir, VA, or Richmond, VA.  Responsibilities include:

  • Provide Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems
  • Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences
  • Conduct testing and configuration of existing VTC hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms
  • Perform patch and firmware upgrades of VTC devices, break/fix support and daily operations and management support, including onsite assistance for special events
  • Responsible for testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems
  • Responsible for testing and evaluation of video endpoint devices and associated peripherals
  • Responsible for documentation and reporting of all associated testing activities
  • Develop and provide training to end users on the various endpoint devices
  • Oversee the day to day of other SBD employees with items such as timesheet management, PTO tracking, performance management, etc.
  • Responsible for reporting team metrics to corporate
  • Assist with business development efforts when/if applicable

Required Qualifications

Required Certifications:

  • Security+ CE certification

Required Experience:

  • 5+ years of Video Teleconferencing and Collaboration
  • 5+ years of experience with VOIP Protocols (SIP, H.323), Unified Communications Implementation, Gateway Solution Implementation, PABX / PSTN, Wireshark, SIP, Networking
  • 3-5+ years of experience in support Cisco CUCM environment for video collaboration
  • 3-5+ years of experience in of Cisco Telepresence, Video Communications and Meeting Server management
  • 2+ years of experience interacting with high profile executive and addressing video conferencing support needs
  • 2+ years of experience in working with encoding and decoding streaming technology
  • 2+ years of troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment)
  • Direct experience with Cisco Telepresence Management System, Video Control Server, Cisco Meeting Server, DX-80 desktop video systems, CUCM, and SX-80 system CODECs
  • Experience with the ITIL library in support of incident and change management
  • Experience with a maintenance ticketing system to manage incidents and problems
  • Previous experience supporting a Government and/or Department of Defense customer

Required Clearance:

  • Must be a US Citizen with either a Current DoD Secret with SSBI (T5 investigation) or DoD Top Secret security clearance

Preferred Qualifications

  • At least (1) of the following certifications:
    • Cisco Video Network Specialist
    • Cisco CCNA Collaboration
    • Cisco Certified Specialist
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ACCESSIBILITY NOTE: SBD is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is SBD’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, SBD will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made SBD aware of his/her disability, unless doing so would cause an undue hardship to SBD.  If you are an applicant and need a reasonable accommodation when applying for job opportunities within SBD, or request a reasonable accommodation to utilize SBD’s online employment application, please contact

EQUAL OPPORTUNITY EMPLOYER: SBD is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").