Requisition Number: 2020-07-009
Job Title: VTC Specialist - Second Shift
City: Columbus
State: OH

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VTC Specialist - Second Shift

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Description/Job Summary

Solutions By Design II, LLC is searching for a Video Teleconferencing (VTC) Specialist to work the second shift as a member of a Video Operations Center to perform technical duties related to administration and end-user support for VTC infrastructure, endpoint devices and video streaming.


  • Manage video conferences and VTC systems using the TelePresence Management Suite (TMS).
  • Use Tandberg/Cisco Video Teleconferencing Architecture to include infrastructure equipment configuration and dial plan infrastructure
  • Use Infrastructure equipment to include Codian MCUs, VCS Control, VCS Expressway, ISDN Gateways, and TelePresence Management Suite (TMS)
  • Support video streaming (live and on demand streaming)
  • Use VBrick Video Streaming solution (Vbrick VEMS, Encoders, Video On Demand Server [VODS])
  • Responsible for multicast routing and protocols (ROUTING: PIM Sparse Mode, PIM Dense Mode, PROTOCOLS: IGMP, MSDP)
  • Remotely troubleshoot Tandberg/Cisco VTC units located at the various sites around the country. 
  • Use TMS software to setup and configure Video Teleconference units, upgrade phone books, and firmware on both Tandberg and Cisco VTC units.
  • Perform required maintenance of all VTC equipment including patching, upgrades. 
  • Develop Engineering Change Plans (ECP’s) and Standard Operating (SOP) Procedures for VTC equipment. 
  • Configure and install Cisco Equipment (VCS Gatekeepers, Codian MCU, TMS, and Cisco VTC Units). 
  • Consult with client(s) and internal engineering groups to create and/or review requirements, functional specifications and detailed designs. 
  • Analyze forecast numbers and models to forecast traffic requirements and capital costs for system. 
  • Assist with developing and overseeing?the adherence to maintenance and performance standards of data, voice or video network hardware and systems. 
  • Provide assistance in the scheduling, planning, coordinating, and operation of VTC equipment. 
  • Provide technical knowledge related to configuration and installation of VTC devices including:? MCU, gatekeeper, management server and endpoint units.? 
  • Provide support for all hardware and software related requirements for various VTC sites, including room-based VTC systems and desktop VTC units. 

Required Qualifications

Required Experience and Certifications:
  • 1-2 years of experience in a technical support role, preferably with exposure to VTC systems and Cisco equipment.
  • Bachelor’s degree is required.  In lieu of a bachelor’s degree, an additional 4 years of experience is acceptable.
  • Must possess a current CompTIA Security+ CE certification.
  • Must be willing to work second shift (either 4pm-12am OR 3pm-11pm).
Clearance Requirement:
  • Must be a US Citizen with either a current DoD Secret with SSBI (T5 investigation) or DoD Top Secret security clearance.
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ACCESSIBILITY NOTE: SBD is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is SBD’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, SBD will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made SBD aware of his/her disability, unless doing so would cause an undue hardship to SBD.  If you are an applicant and need a reasonable accommodation when applying for job opportunities within SBD, or request a reasonable accommodation to utilize SBD’s online employment application, please contact

EQUAL OPPORTUNITY EMPLOYER: SBD is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").